Updating the Database 650-50-85-30

(Revised 5/15/2012 ML #3328)

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In order to provide callers with accurate and comprehensive information, a 100% update rate within a 12 month cycle of records in the resource database will be accomplished by the Resource-LINK staff.

1. Each resource will be sent or e-mailed a printout of the information currently listed in the database on the agency as well as any programs it may sponsor. A cover letter will be included with the printout requesting that the agency review the information and make any additions or corrections. The cover letter will also include a request that the updated information be returned to the Aging and Disability Resource-LINK at the Aging Services Division office within 30 days.
2. As updated information is returned from agencies and programs, it will be entered into the Provider section of the SAMS database. (See SAMS I & R Provider Manual for specific instructions.)
3. If the request for updated information is not returned within 30 days, a second request will be sent. The request will inform the agency that lack of a response may result in deletion of their services from the database. If there has been no response within a month after the second letter, I & R staff may delete the service from the SAMS database.
4. Providers may also request an update of their information through the Aging & Disability Resource-LINK website page. Resource-LINK staff will receive an e-mail containing the updated information and will make the requested changes. (See SAMS I & R Provider Manual for specific instructions.)